Sankalp Share Brokers Private Limited
Investor Awareness
Prevent Unauthorised transactions in your account. Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Issued in the interest of investors. ● KYC is one time exercise while dealing in securities markets — once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. ● No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. ● Prevent Unauthorized Transactions in your demat account. Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL/CDSL on the same day. Issued in the interest of investors. ●

Grievance Redressal

Step-by-step procedure for filing and escalating investor complaints. As per SEBI Master Circular Clause 77 and Annexure 36, and SEBI Circular dated 15 February 2023.

📋How to File a Complaint — Step by Step

  1. Contact the Broker Directly

    Email investors@sankalpcares.com (trading / broking) or sankalp.dp@sankalpcares.com (DP / demat) with your client code, nature of complaint and supporting documents. Acknowledgement within 3 working days; resolution target: 30 calendar days.

  2. Internal Escalation

    If the Level 1 response is unsatisfactory, escalate within the firm using the escalation matrix below.

  3. Exchange / Depository Grievance Cell

    If unresolved after 30 days, escalate to: NSE Investor Services (nseindia.com — 1800-102-0516), BSE Investor Services (bseindia.com — 1800-22-7575), or CDSL Helpdesk (cdslindia.com — 1800-22-5533) for DP matters.

  4. SCORES 2.0 (SEBI)

    Register and file at scores.sebi.gov.in. SEBI follows up with the broker / exchange; resolution required within 21 calendar days. Track status online using your SCORES complaint number. Helpline: 1800-266-7575.

  5. SMART ODR (Online Dispute Resolution)

    If still unresolved, approach smartodr.in for conciliation or arbitration. Free for claims up to ₹25 lakh. SEBI-recognised platform for online dispute resolution between investors and market intermediaries.

📋SCORES — SEBI Complaints Redress System

SEBI has established the SCORES (SEBI Complaints Redress System) portal for easy and quick filing of investor complaints online.

How to File on SCORES
  1. Register at scores.sebi.gov.in
  2. Lodge your complaint online
  3. Track status using your complaint number
Mandatory Details Required
  • Name
  • PAN
  • Address
  • Mobile Number
  • Email ID
Benefits of SCORES
  • Effective communication between investor and SEBI
  • Speedy redressal of grievances
  • Online tracking of complaint status

For detailed guidelines, refer to the SEBI Master Circular on redressal of investor grievances through SCORES: SEBI Master Circular on SCORES ↗

SCORES Helpline: 1800-266-7575

👥Internal Escalation Matrix

LevelRolePersonPhoneEmail
Level 1 Client Servicing Vikash Banka 9331266646 info@sankalpcares.com
Level 2 Head, Client Servicing and Compliance Officer Keyur M Khona 9330266650 compliance@sankalpcares.com
Level 3 CEO Abhisek Prahladka 9830070135 abhisekprahladka@gmail.com

🔍How to Check Complaint Status

  1. For complaints lodged with the broker: contact compliance@sankalpcares.com with your complaint reference number.
  2. For SCORES 2.0: log in at scores.sebi.gov.in and check “My Complaints”.
  3. For SMART ODR: log in at smartodr.in to track your dispute resolution proceeding.

🏠Investor Protection Fund (IPF)

In case of default by a stock broker, investors may make a claim from the Investor Protection Fund (IPF) of the stock exchange: